German speaking Support Specialist to Westcon - amazing at Check Point/ Infoblox

We are looking for an experienced network security engineer. Will be part of the Support Services Organization providing post-sales technical support to Westcon-Comstor customers.

Tasks

  • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Work to reproduce customer issues and qualify critical issues
  • Provide on-call support on an as needed basis

Qualifications

  • Required experience with TCP IP
  • Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Prior experience in similar Technical Support Centers
  • Experience with Authentication Protocols a plus (Radius / TACACS)
  • Check Point CCSA/CCSE level Network Engineer // Infoblox CDAT level Network Engineer
  • Experience with Palo Alto Networks, F5 Networks, Broadcom (Symantec), products is a plus
  • Excellent written and verbal communication skills
  • Fluent knowledge of English / German
  • Knowledge of any other major European language will be an advantage

 Location: Malmö, Copenhagen or Stockholm

westcon-logo.jpg

 

Känner du några som skulle passa ännu bättre? Berätta det för dem.

Malmö

Stortorget 29
211 34 Malmö Vägbeskrivning marie.noren@gigstep.se 0738463585 Se sida

Teamtailor

Rekryteringsverktyg från Teamtailor